Boarding Conditions Check List
Set in tranquil Buckinghamshire countryside
no dogs – no barking!
Vaccinations
On your Pet’s arrival at the Cattery we will require to see a current vaccination certificate. This must show a booster vaccination having taken place within the last 12 months and signed off by a qualified Veterinary Surgeon. The certificate must show the booster having been administered as part of a course of vaccinations. Cat Vaccinations must safeguard against Cat Flu and Feline Enteritis, we do not insist upon the vaccination for Feline Leukaemia.
Minimum Booking Period
A minimum booking period of 4 days will apply throughout the year, albeit in peak periods such as the Christmas period and School Summer Holidays a 7 day minimum period will apply.
Notification of Medical Conditions
If an animal has a medical condition of any sort we must be notified at the time of booking. If we have not been notified of such a condition or course of medication, we reserve the right to refuse admission. If a cat has previously suffered from Cat flu it will not be accepted.
Flea Treatments
All Animals must be covered by a known flea treatment, such as ‘Frontline’, ‘Stronghold’ or ‘Advantage’ before they are boarded. These products have varying lengths of effectiveness. Animals that arrive with fleas will be administered such a product and charged accordingly.
Worming
An effective Wormer, such as ‘Drontal’ or ‘Panacure’ must have been administered to any Cat prior to boarding. This should be taken at least a week before coming into the Cattery. Please check with your Veterinary Surgery on how long each product will protect your Pet.
Minimum Age
In normal circumstances 7 months
Emergency Contact Numbers
On your Pet’s arrival at the Cattery you will be asked for an emergency contact telephone number. This may be a friend, relative or neighbour or even your own mobile number (Please ensure reception is satisfactory in your destination).
Diets
When you arrive at the Cattery you will be asked what your Pet is fed on. Although we stock a vast choice of pet foods, it is your responsibility to make sure we stock what your Pet is fed on. We strongly recommend your Pet be kept on the same diet. If we do not stock the food you feed, we would normally request you bring enough for the duration of your Pet’s stay.
Bedding
We supply plastic hygienic beds for both cats and dogs. We request that you bring any soft bedding that you wish your Pet to have during his / her stay.
Pet Taxi Service
We can collect and deliver your Pet from/to your house if specifically requested at the time of booking, this service is only operated weekday mornings. The Pet Taxi will also be used if your Pet requires to go to a Vet during its stay. An additional charge will be levied, the price dependant on location and the time involved. If a wasted journey has been made due to your late return from holiday, we reserve the right to levy an additional charge.
Periods of Boarding
If a pet is collected before the date of collection previously advised, we reserve the right to charge for the previous period intended. The date entered on the ‘Boarding Agreement’ will prevail. This is because we can only take other bookings for periods that have not been booked by others. It will be highly likely that we would have turned away other prospective customers for the day/days in question.
Deposits
In busy periods such as School Summer holidays, School Christmas & New Year holidays, School Easter holidays and School Half-Terms, all customers will be required to pay a 50% deposit. Deposits will secure your booking and act as an administration charge. Deposits will only be refundable if written cancellation is received in excess of 45 days prior to the commencement of boarding. Deposits will not be refundable but may be transferable to a future booking if cancellation is notified in writing less than 45 days, but more than 31days prior to the commencement of boarding. If 31 days or less notice is given prior to boarding, customers will lose their deposits completely.A deposit must be paid at the time of booking by either debit card, cash, or credit card.
Late Cancellation or Non-Compliance
Late cancellation, late adjustment to dates or non-compliance to our boarding conditions will result in the customer being fully liable for the whole of the period originally booked. Late cancellation will be classified into two differing categories, based upon the likelihood of us re-booking the dates in question to another prospective customer.
1. Busy periods (as detailed above in ‘Deposits’ above) – 31 days or less, notice prior to the commencement of boarding.2. Normal periods (as also detailed in ‘Deposits’ above) 7 days or less, notice prior to the commencement of boarding.
Aggressive / Destructive Temperaments
We do not encourage animals with aggressive or destructive temperaments. In cases where animals are left that prove to be aggressive towards other animals or staff, or destructive to our facilities, we will contact you to arrange their removal. All damage caused by an animal to any area will be chargeable to the Animal Owner.
Christmas & Boxing Day Supplements
All customers will be charged a supplement for Christmas Day & Boxing Day. The supplement will be double fees for these days only. We are closed to the public on these days only.
Please bring on arrival
(Please see relevant sections above for full details)
Up to date vaccination card.
Pet’s Microchip number
Date of last flea and worming treatment
Emergency contact details
Local contact including; postal address, telephone number and email address
Your Pet’s Veterinary contact details
Any current Insurance policy details
Details of each Pet’s medical and behavioural history
Details of any medical treatment a pet is receiving
Details of the Pet’s diet and related requirements
Any prescription or special diet
Some form of soft bedding
Favourite toy and or treats
Scratching post or board for cats
Secure carrier for cats
Please do NOT bring your own food bowls. All meals are prepared individually using our own disinfected stainless steel bowls. They are then distributed in stacks to each cat house.
Payment
We accept Debit Cards, Credit Cards or bank transfer
Opening Hours
By pre-arranged time slot CLOSED FOR LUNCH EVERY DAY1.00pm-2.00pm
Basis of Charging
We do not operate a 24 hourly charging system.
Most Boarding establishments charge a whole day for both the day of arrival and collection, irrespective of what time you drop off or collect your animal.
We operate a half daily charging system.
When a price per day is quoted this represents a working day as follows;
1. A morning Session 8.30 – 13.00, which will represent a half daily charge.
2. An afternoon Session 14.00 – 16.00, which will represent a further half daily charge.
Or any combination of the above, e.g. an afternoon & a morning, or a morning & an afternoon.
Therefore if an animal is dropped off during one morning session and collected during the morning session of the following day, this will represent a charge of a day and a half (2 mornings, 1 afternoon)
If an animal is dropped off during the morning of one day and collected during the afternoon of the next, this will represent a total charge of 2 days (2 mornings, 2 afternoons).
Veterinary Treatment
If your Pet becomes unwell whilst boarding with us we will endeavour to take them to your own Vet. This is because they are the only ones who have your Pet’s medical history on file. If a suitable appointment can be obtained in an appropriate timescale.
If the treatment required is an emergency or ‘out of hours’ we will take them to whatever is the quickest option.
Photo & Video Requests
We will endeavor to supply one photo or video during stays of over 7 days and above. We are extremely busy looking after your Cat during their stays, therefore any requests over and above this frequency will incur a charge of £10 per request. Subject to availability.
Message from the Owner
We do hope you choose Charlesberry Cattery for your Pet’s forth-coming holiday. Over the last 26 years we have established an enviable reputation amongst the Pet Boarding industry.
Our customers include Veterinary Surgeons, Veterinary Nurses, Doctors, Dentists, International Sports Men & Women, T.V. & Radio Personalities.
We realise you have a choice in where your pet stays and strive to mirror your own daily routine as much as possible.
We are continually trying to improve our facilities and services that we offer and would welcome any suggestion you may feel relevant.
We do hope to see you and your Pet soon.
If you would like us to give your Cat the care and attention it deserves whilst you are away then
please call our friendly team on